Have a question? Check out these!
- How can I send you photos for my custom Em Broidery?
- Send an email to firstname.lastname@example.org with any important photos or information you would like included on your hoop.
- There isn't a listing for what I'd like to purchase. Can I still buy something from you?
- Of course! Please email me to have a custom listing made for you.
- When can I expect my hoop?
- Custom order turn-around is currently three weeks. For keychains, earrings, and other general hoops, it is a one week processing time.
- HELP! I need to get my hoop ASAP! Can you push my order to the front of the line?!
- Yes, but you will need to purchase the "Speed Stitch" ticket available in my shop. This is not a physical product, but this secures your hoop to be delivered on-time. Please note that this does not account for shipping time, only in how quickly I design and stitch your custom piece!
- I need gift wrapping added to my order. How can I do that?
- Please email me to have a "Gift wrapping" option included for a small fee.